Refund Policy

Digital programmes

Your programme is created and made available straight after payment. By paying, you ask us to start right away and accept that you lose the usual 14-day right to cancel once your programme has been generated.

If you paid but haven't generated your programme yet, you can ask for a full refund within 14 days.

If something goes wrong

If a programme fails to generate, is faulty, or you were charged by mistake, contact us and we'll fix it, regenerate it or refund you.

Print-out delivery

If your printed programme arrives damaged or doesn't arrive within 14 days, contact us and we'll send another or refund the £4.50.

How to ask for a refund

Email chrishallawayspt@gmail.com with the email address on your account and the order date. Approved refunds go back to your original payment method within 5–10 working days. Discounts and referral credit used on an order are not paid out as cash.